Frequently Asked Questions (FAQ)
Q: What is the average shipping time?
The average delivery time is 7-15 days, but some products may arrive before the average, or some may take up to 20-30 days to arrive depending on where you are located. You can check the shipping time in the description of the product and you can track your order after the processing time is finished.
Q: Is there a processing time?
Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry.
Q: Do you ship worldwide?
We ship to almost every country in the world, but if you order from a country we can't ship to, please do not worry, as we will offer you a full refund.
Q: How can I find my tracking number?
Once we have finished processing your order and ship it to you, you will receive a shipping update email with your tracking number.
Q: How can I track my order?
You can track your order right on our website. All you need to do is go to our "track your order" page, and insert your order's tracking number. If you can't find the "track your order" page. Click this link here.
Q: What if my order came in damaged?
Please contact us as soon as possible using the Contact page. If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right.
Q: I have entered an out-dated, or incomplete address. What should I do?
If you think you have provided the wrong address, please get in contact with our support team as soon as you can.
Q: What if I couldn't find my question?
If your important question was not answered, please don't hesitate to contact our support team at email@example.com, or by using the contact page, as we would love to further assist you with anything you need!
Q: I'm from Europe, and I don't know my shoe size, can you help?
We have a shoe size chart included in all of our products! Just click on the product, and scroll down to the pictures, and you'll find it there! We also have shoe sizes for other places around the world too.
Q: Are there any discount codes for people who read the whole FAQ page?
Of course! Use code FAQ10 for 10% off your order.